I ordered a customized barrel head for my son-in-law's Christmas present. I was unsure if they could do it like I wanted, so I sent an email to inquire if it was possible. My email was quickly replied to and I was told that not only can they do it like I wanted, but would send me preview to approve before they started making it. Well within 24 hours I had received the preview and approved the design and they began working on it. I placed my order on a Monday afternoon and the product was delivered to my home on Friday of the same week. Simply incredible product, service and shipping!!!